Welcome to the Customer Forum.



We’ll soon be decommissioning this website; From Wednesday 12th January 2022, you’ll still be able to access the information on the National Records of Scotland archive.





A ground breaking initiative to help shape water and sewerage services in Scotland for the 21st century.


About Us

Learn more more about who we are, our background and our remit


Our Work

Discover more about what we do and the issues and challenges we face ahead


Our Stakeholders

Find out who our partners and stakeholders are and learn more about them


Research & News

Read our latest news and minutes, and find out what’s been happening in the water industry


Contact Us

Give feedback to the Customer Forum for Water.



Minutes and reports from the first Customer Forum for the Strategic Review of Charges 2015-2021.